Privacy Policy
Data protection principles
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Please read this privacy policy carefully as it sets out how Vaillant (Wuxi) Heating Equipment Co., Ltd. (referred to in this privacy policy as "Vaillant", "we" or "us"), use the personal information you provide us in connection with this app.
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Vaillant will only share your personal information with third parties outside of the Vaillant Group to the extent permitted by the applicable laws (e.g. for subcontracting IT Infrastructure services according to data processing agreements permitted by law) or with your prior consent or we are required to do so to comply with a legal requirement. The Vaillant Group includes all companies acting under the trademarks Vaillant, Saunier Duval, AWB, Bulex, DemirDöküm, Glow-worm, Hermann Saunier Duval, Protherm. Where we share your personal information with our third party service providers we remains responsible for the protection of that information
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We only process all personal data collected by the app within China (excluding Hong Kong, Macau and Taiwan). The application requests the following permissions during use: Contacts: For users to quickly share product information or App information of Vaillant, if you do not need to share, you can choose to disable this permission, which will not affect the use of other functions; Location(always or when in use): Used to obtain wireless network information. If disabled, the device will not be able to configure the network. You can manually close the location permission after completing the network configuration; Camera: used to scan the QR code of the device for network configuration. If it is disabled, the device cannot be networked. You can manually turn off the camera permissions after completing the network configuration; Photo Library: It is used to read the QR-code of the device in the photo library for network connecting. If disabled, it will be impossible to read the QR-code of the device in the photo library. You can manually disable the permission of the photo library after completing the network connecting; Change Wi-Fi State: App need to check and confirm your phone's network status when pairing network; Write Setting: It is used to optimize push function; Read Phone State: For message push, according to the phone status to choose push or not push; Write External Storage: It is used to store application configuration information and exception information; Read External Storage: For reading application configuration information and exception information, we will not read data beyond the App functions; Mount Unmount Filesystems: Attempt to fix exception usage when reading or writing data exceptions. We will not turn on the function of collecting geographical location, read the address book, use the camera, recording, etc. without express notification to the subscriber or consent of the subscriber, We will not turn on the function irrelevant to the services, or bundle the installation of irrelevant apps.
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We shall record the user's log information in accordance with the laws and regulations, and save it for 60 days. We will only store any personal data obtained by the app for as you remain a user of the app and will only retain data for longer periods where required to do so in accordance with any applicable laws. You will have access to delete your personal information based on your deletion of the user account.
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If you have any concerns about this privacy policy or the way in which we have handled your personal data then you can lodge a complaint with the Ministry of Industry and Information Technology of the People's Republic of China ("MIIT"), the supervisory authority for data privacy matters in China. You can find out more information about your rights and the MIIT's contact details at https://www.miit.gov.cn/
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We do not use any personal data collected through the app to make any automated decisions about you, or to carry out profiling.
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We take appropriate steps to protect your personal information from loss, abuse and unauthorised access, disclosure, modification or destruction.
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If we have asked for your consent to the processing of certain personal information (for example in relation to marketing communications) then you may at any time withdraw your consent by contacting us using the details set out above.
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You may contact us at any time using the details set out above to request access to and copies of the personal information we hold about you. You can also contact us to ask us to update, rectify or delete any of your personal data or to object to any particular processing of your personal data. However, without holding certain information about you, your access to the app and its functionality may be limited or not possible at all.
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You also have the right to ask us to provide you with a copy of your personal data in a structured, commonly used and machine-readable format and to transmit that information to another entity.
User Agreements
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Please read this privacy policy carefully as it sets out how Vaillant (Wuxi) Heating Equipment Co., Ltd. (referred to in this privacy policy as "Vaillant", "we" or "us" use the personal information you provide us in connection with this app.
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If you have any questions regarding this privacy policy or the personal information we hold about you then you can contact Vaillant's data protection officer either by e-mail to info@vaillant.com.tr,Data Protection Officer.
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When you register to use the app we will collect various personal information from you, including your name, address, email address and phone number. We collect this information from you because we need it in order for the heating control app to provide its services, including contact you in order to answer any queries you may have and to provide support for your Vaillant products or services. This is the legal basis on which we process your information. We also have a legitimate commercial interest in using your personal information for statistical purposes to analyse customer trends, for research and development purposes, to improve the app and to help us administer other products and services you have purchased from Vaillant. As this information is statistical, it does not identify you individually.
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When using the app we may require you to enter certain personal information to enable us to verify your identity as a Vaillant customer or authorised user of the app. This might include in particular your name, contact information (including e-mail address) and the serial number or other identifiers of the Vaillant products which are to be controlled by the app. We may verify that information against other information available to us on our customer database.
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When you use the app to control your Vaillant heating system, we also collect, process and use further technical information. This will include your system information and messages, operating parameters, configurations and settings, energy consumption, technical events, changes and system notifications related to the app and your Vaillant heating system.
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We also use your personal information to send push notifications to you through the app to inform you about certain events, or provide technical information or advice on the use of your Vaillant product. You can chose to disable or change your preferences in relation to the receipt of push notification by accessing the settings within the app. We will use the third party message push service, so your device information (CPU information, MAC address, screen size, screen resolution system information and the user-agent), and the network information you are using, and the network information surrounding your device will be collected by the third party, then be pushed through the information channel, we also sign an agreement of usage with the third party, to ensure that the third party using the legal and confidential way to handle your data.
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If you have given us permission then we may also use your personal information to contact you with information relating to promotions, offers and other marketing communications about other Vaillant products and services which we think may interest you. This might include products or services offered by our group companies and labelled/authorised service providers. If you no longer want to receive any marketing communications from us, then you will have the option to opt-out or unsubscribe at any time by using the unsubscribe function available in the relevant communication or by sending a request to the e-mail or postal addresses set out above.